Customer Support Agent (Russian Fluency) - Remote

Overview

Blueprint is seeking a Customer Support Agent fluent in Russian to enhance end customer experience through fast, accurate, and personalized service.

In Short

• Deliver world-class customer service.
• Manage and respond to customer support tickets.
• Follow established troubleshooting procedures.
• Assist in the creation of knowledge base articles.
• Coordinate internally with other teams.
• Respond to escalated customer help requests.
• Employ critical thinking skills.
• Champion Blueprint’s core values.
• Additional duties as assigned.

Requirements

• One year of customer service experience required.
• Associates degree or equivalent experience preferred.
• Comfortable using computers and performing troubleshooting.
• Some online game knowledge preferred.

Benefits

• Hybrid work schedule with in-office days.
• Opportunities for career growth.
• Work with cutting-edge technology.
• Diverse team environment.