Technology Operator - Remote

Overview

As a Technology Operator, you will be part of the frontline team monitoring Omilia’s production infrastructure and applications in real time. You will play a key role in identifying incidents, triggering response actions, and ensuring proper documentation and escalation. This is an entry-level role, ideal for someone who wants to grow in the field of technical operations, monitoring, and incident coordination.

In Short

• Monitor the availability and performance of systems using tools like Grafana, Prometheus, and Kibana.
• Respond to alerts and incidents based on predefined procedures and runbooks.
• Conduct initial triage to determine severity and next steps.
• Escalate issues to the appropriate teams while maintaining clear communication.
• Log incidents and follow up within the ticketing system (e.g. Jira Service Management).
• Communicate effectively with internal and external stakeholders during incident handling.
• Participate in a 24x7x365 rotating shift schedule, including nights, weekends, and holidays.
• Support continuous improvement by identifying recurring issues or gaps in documentation.

Requirements

• Entry-level position, ideal for those looking to grow in technical operations.
• Ability to work in a rotating shift schedule.
• Strong communication skills.
• Familiarity with monitoring tools like Grafana, Prometheus, and Kibana is a plus.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity for growth in the technical operations field.
• Work with a dynamic team in a cutting-edge environment.
• Exposure to various tools and technologies.