Technical Support Engineer - Remote

Overview

We are looking for a self-motivated, customer-oriented individual with a strong technical background, analytical thinking, and problem-solving skills to provide support for Omilia products and applications.

In Short

• Provide support for Omilia products and applications.
• Troubleshoot and resolve reported technical cases.
• Achieve KPIs set on the individual and team level.
• Use a lab environment to reproduce reported issues.
• Communicate and collaborate with partners and customers.
• Track all communications and troubleshooting steps.
• Prioritize tasks based on the current situation.
• Collaborate with Delivery, Product, and Platform teams.
• Contribute to the creation and maintenance of Knowledge Base articles.

Requirements

• Strong technical background.
• Analytical thinking and problem-solving skills.
• Ability to work in a complex environment.
• Eager to learn new technologies.
• Team player and independent problem solver.
• Willingness to take initiative and ownership.
• Availability to work in shifts, including weekends and holidays.

Benefits

• Opportunity to work with cutting-edge technology.
• Be part of a dynamic support team.
• Professional growth and development opportunities.