Omnichannel Automation Specialist - Remote

Overview

The Omnichannel Automation Specialist (OAS) plays a pivotal role in supporting the Campaign Automation team and the Next Best Action (NBA) Centre of Excellence. This role focuses on managing the end-to-end lifecycle of omnichannel automated campaigns for marketing, medical, and market access teams globally.

In Short

• Manage end-to-end lifecycle of omnichannel automated campaigns.
• Translate business rules into configurations within marketing automation tools.
• Collaborate with diverse global stakeholders.
• Conduct quality checks and user acceptance tests.
• Ensure on-time, high-quality delivery of campaigns.
• Provide feedback and recommendations for campaign optimizations.
• Document and optimize omnichannel automation processes.
• Share knowledge and best practices across teams.
• Collaborate with IT and vendors to enhance tool functionality.
• Provide regular status updates on campaign progress.

Requirements

• Relevant degree in Marketing, IT, Pharma or related field preferred.
• 2-3 years of experience in campaign automation and omnichannel marketing.
• Proficiency with marketing automation tools.
• Advanced experience with Excel.
• SQL proficiency is a must.
• Expertise in quality assurance testing and troubleshooting.
• Strong communication skills.
• Proactive problem-solving abilities.
• Ability to mentor team members.
• Fluency in English.

Benefits

• Permanent contract.
• Flexible schedule.
• Trainings & Certifications.
• Home office options.
• Flexible retribution options.
• Health insurance.