Technical Account Manager - IC - Remote

Overview

The Technical Account Manager (TAM) specializes in enterprise identity, providing strategic technical guidance to Okta’s customers and ensuring their success with Okta’s products.

In Short

• Advise customers on best practices and product adoption.
• Partner with Customer Success Managers.
• Earn customer trust by understanding their goals.
• Maintain focus on increasing subscription adoption.
• Review customer architectures and Okta configurations.
• Respond to reactive questions from Customer Success Managers.
• Establish strong personal relationships with key accounts.
• Participate in content creation for enablement.

Requirements

• 5+ years in information technology, with 3 years as a TAM or similar role.
• Ability to work US Time Zone preferred.
• Proficiency in IAM technologies and protocols.
• Familiarity with IAM solution providers.
• Strong background in Technical Account Management or similar roles.
• Excellent communication skills.
• Ability to track and influence customer behavior.
• BA/BS/MS in Computer Science or related discipline required.

Benefits

• Amazing benefits.
• Social impact initiatives.
• Diversity, Equity, Inclusion, and Belonging at Okta.