Customer Service Representative (Plumbing/HVAC Experience Required) - Remote

Overview

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

In Short

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.
• Help the Client succeed through scheduling, client communications, and administrative tasks.
• Engage in ongoing check-ins, feedback, and development.
• Utilize software like Service Titan for scheduling and dispatching.
• Handle customer inquiries and maintain records in the CRM system.
• Communicate effectively with technicians and office managers.
• Work Thursday to Monday from 2pm - 10pm CST.

Requirements

• At least 2 years of experience in HVAC or Plumbing.
• Familiarity with Service Titan or similar dispatching & scheduling software.
• Strong verbal and written communication skills in English.
• Ability to multi-task and manage high call volumes while maintaining professionalism.
• Availability during designated work hours, including weekends.
• Comfortable working with VoIP systems and lead tracking software.
• Detail-oriented with strong problem-solving skills.
• Knowledge of plumbing services is a plus, but willingness to learn is essential.

Benefits

• $850-$1300 depending on experience.
• 13th month pay.
• Performance-based bonuses.
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development.