Customer Service Representative (Blockchain Experience) - Remote

Overview

As a Customer Support Representative, you will be directly responsible for assisting our clients with any inquiries or issues via phone, email, and chat. You will work closely with the customer support team and other departments to ensure that our clients receive timely, clear, and accurate support. You will need to be highly organized and able to communicate effectively with customers to ensure their needs are met.

In Short

• Provide professional, friendly, and effective support to clients via phone, email, and chat in the e-commerce space.
• Troubleshoot and resolve client issues promptly, ensuring high satisfaction.
• Collaborate with team members to share insights and resolve issues together.
• Maintain accurate knowledge base articles and contribute to improving processes.
• Follow up with clients to ensure issues are fully resolved and their experience is positive.
• Work with internal teams to escalate complex issues and ensure customer satisfaction.
• Continuously improve knowledge of products and services to provide accurate solutions.

Requirements

• Experience in customer support, preferably in e-commerce.
• Strong communication skills, both written and verbal.
• Ability to troubleshoot and resolve issues effectively.
• Organizational skills and attention to detail.
• Team player with a collaborative mindset.
• Familiarity with blockchain technology is a plus.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.