Helpdesk Technician - Remote

Overview

OffSec is seeking a Helpdesk Technician to provide IT support, focusing on user support and troubleshooting for internal and external users while maintaining machines.

In Short

• Assist in designing standard configurations for users.
• Deploy and set up new machines and users.
• Provide troubleshooting and debugging for internal systems.
• Maintain systems and software with regular patches and updates.
• Assist with account setup and termination for employees.
• Manage hardware and software license inventory control.
• Support strict security and access procedures.
• Facilitate troubleshooting with vendors as needed.
• Monitor logs for compliance with IT policies.
• Maintain local server and related hardware.

Requirements

• BS Degree in Computer Science or related field.
• 2+ years of user support and IT troubleshooting experience.
• Windows 10 troubleshooting skills.
• Experience with servers, networking, and machine setup.
• Understanding of GPG/PGP across email clients.
• MS Office maintenance experience.
• LAN and WAN troubleshooting skills.
• VPN experience.
• Experience with home-grown software solutions.
• Off hours and weekend support availability.

Benefits

• Flexible work hours.
• Work from home opportunity.
• Inclusive workplace culture.
• Professional development opportunities.