Helpdesk Technician - Remote

Overview

As a Helpdesk Technician, you will be a key point of support for internal teams, with a dual role in user support and IT environment improvement.

In Short

• Provide user support (level 1 and 2)
• Actively participate in improving the IT environment
• Ensure daily support for employees (in-person & remote)
• Diagnose, resolve, or escalate technical incidents (workstation, network, SaaS tools)
• Manage onboarding IT (account creation, equipment, checklist)
• Manage inventory and orders of equipment (Mac/PC, peripherals)
• Maintain up-to-date inventory (ITAM/MDM tools)
• Manage access and rights (AD, GSuite, Office 365, etc.)
• Participate in constructing and documenting procedures (onboarding, security, automation…)
• Engage in internal projects (deployments, migrations, security, industrialization)

Requirements

• Experience in user support and technical troubleshooting
• Familiarity with IT asset management tools
• Knowledge of SaaS tools and cloud services
• Ability to work collaboratively in a team environment
• Strong problem-solving skills
• Excellent communication skills
• Experience with onboarding processes
• Understanding of network and workstation management
• Familiarity with Active Directory and GSuite
• Ability to document procedures clearly

Benefits

• Hybrid work model
• Opportunity to work with a dynamic IT team
• Continuous learning and development opportunities
• Supportive work environment
• Involvement in various IT projects