Helpdesk Technician - Remote

Overview

We are looking for a motivated and customer-oriented Helpdesk Technician to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.

In Short

• Serve as the first point of contact for users seeking technical assistance.
• Provide end-user support to all employees globally.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Support for Windows, macOS, Microsoft Office, and email systems.
• Set up and configure new user accounts, computers, and mobile devices.
• Escalate complex issues to higher-level IT staff as needed.
• Maintain documentation of support activities and technical procedures.
• Assist in maintaining IT inventory and tracking assets.

Requirements

• Proven experience as an IT Support Technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and a service-oriented attitude.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and remote support tools.

Benefits

• Opportunity to work remotely.
• Collaborative team environment.
• Professional development opportunities.
• Supportive company culture.