Senior Care Navigator - Remote

Overview

The Senior Care Navigator is the ultimate guide to Octave for our prospective clients, contributing to the mission of expanding access to behavioral health services.

In Short

• Guide clients through the behavioral health landscape.
• Interact with high-needs clients to ensure they receive support.
• Execute complex workflows with operational precision.
• Conduct outreach to understand client needs.
• Support clients from entry to their first appointment.
• Collaborate on inter-departmental initiatives.
• Utilize clinical expertise to recommend providers.
• Embody Octave’s mission in every interaction.

Requirements

• 2-3 years experience in Care Navigation or Intake in mental health.
• Masters degree in social work or related field.
• Experience with telephonic crisis intervention.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Operational experience in a healthtech organization.
• Proactive and solution-oriented mindset.
• Nimble and adaptable to change.
• Available to work specific hours including weekends.

Benefits

• Commitment to pay equity.
• Inclusive workplace environment.
• Opportunities for professional growth.
• Supportive team culture.
• Flexible work arrangements.