Clinical Consult Liaison - Remote

Overview

The Clinical Consult Liaison will contribute to Octave’s mission of expanding access by executing operational processes that allow Octave to quickly grow its team of providers.

In Short

• Ensure providers are set up for success before they see their first Octave client.
• Partner with internal cross-functional teams.
• Track and monitor hired pipelines of new providers.
• Initiate internal onboarding, credentialing, and background check processes.
• Troubleshoot issues that new providers may face.
• Participate in initiatives/projects to identify, scope, and implement opportunities for increased efficiencies.
• Become a subject matter expert in our tools and workstreams to iterate and improve them as we grow and scale.
• Document processes in an easy to understand manner.
• Drive engagement and proactive outreach to the providers assigned to you at onboarding.
• Reduce the time to onboard providers and chase target goals so clients can receive care faster.

Requirements

• Minimum 3 years of experience working in an administrative or project management capacity.
• Experience and understanding of the mental health or healthcare industry preferred.
• Strong roots in customer service, both internal and external.
• Detail oriented and impeccable organizational skills are a must.
• Excellent verbal and written communication and can adapt your approach to multiple groups.
• Ability to work independently, meet deadlines, and engage stakeholders effectively.
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented.
• Nimble and open to frequent change, iterative processes, and operating in a testing culture.
• Flexibility in role and the willingness to go outside of the exact job responsibilities is a requirement.

Benefits

• Company sponsored life insurance, disability and AD&D plans.
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options.
• Generous Paid Time Off as well as paid parental leave benefits.