Patient Account Customer Service Representative - Revenue Cycle - Remote

Overview

This position involves providing customer service for patient billing inquiries within the healthcare system, ensuring timely and accurate responses to enhance patient satisfaction.

In Short

• Handle patient billing inquiries through various communication channels.
• Provide exceptional customer service to patients.
• Educate patients on payment options and financial responsibilities.
• Maintain accurate records of transactions and account balances.
• Work independently and manage workload effectively.
• Collaborate with various departments to resolve patient issues.
• Ensure compliance with relevant laws and regulations.
• Perform duties with minimal supervision.
• Represent the company professionally at all times.
• Remain knowledgeable about current healthcare regulations.

Requirements

• High School diploma or equivalent required; Bachelor's degree preferred.
• 1 year of customer service or healthcare experience required.
• Previous call center experience preferred.
• Familiarity with medical terminology in a billing environment.
• Strong computer skills for data entry and information retrieval.
• Effective verbal and written communication skills.
• Ability to work under fluctuating workload conditions.
• Strong interpersonal skills.
• Ability to make independent decisions.

Benefits

• Opportunity to make a difference in patient care.
• Work within a leading not-for-profit healthcare provider.
• Be part of a recognized top workplace.
• Access to training and professional development.
• Comprehensive benefits package.
• Supportive work environment.
• Employee engagement and recognition programs.
• Opportunities for career advancement.