Customer Service Representative - Accredo - Remote

Overview

Join Accredo by Evernorth as a Customer Service Associate Representative, where you'll provide exceptional patient care and support in a dynamic virtual environment.

In Short

• Assist patients and prescribers via phone and web support.
• Handle inquiries including medication orders and billing inquiries.
• Serve as a liaison between patients and internal teams.
• Participate in extensive paid training.
• Maintain high call volume productivity.
• Meet performance metrics in a fast-paced environment.
• Work from home with reliable internet connectivity.
• Available to work flexible hours, including evenings and weekends.
• Commitment to excellence in customer service.
• Contribute to transforming healthcare and improving patient outcomes.

Requirements

• High School Diploma or equivalent required.
• 1+ years of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong communication skills, both written and verbal.
• Organized with excellent time-management abilities.
• Ability to adapt to various patient perspectives.
• Strong problem-solving skills.
• Reliable internet connection with specified speeds.
• Must attend 100% of training within the first 90 days.
• Must reside in specified states.

Benefits

• Comprehensive training provided.
• Career development opportunities.
• Supportive virtual work environment.
• Make a difference in patients' lives.