Field Service Technician - SouthEast United States (Remote)

Overview

This role involves working across multiple sites in the SouthEast United States, focusing on the maintenance and repair of robotic systems. The technician will engage in problem-solving, customer communication, and ensuring optimal performance of the systems.

In Short

• Address complex issues escalated by Product Support Specialists.
• Utilize electrical wiring diagrams to troubleshoot issues.
• Diagnose technical issues involving robotic machines.
• Conduct preventative maintenance on robotic systems.
• Manage onsite inventory and perform audits.
• Create and update the ticketing tool daily.
• Travel to different sites for on-site support.
• Provide exceptional customer service and support.

Requirements

• Up to 1 year experience in a technical environment.
• Diploma/Bachelor in Electrical Engineering or related field is an advantage.
• Strong understanding of electrical systems and robotic technologies.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills.
• Proficiency in ticketing systems like Freshdesk and Jira.
• Ability to work independently and in a team.
• Customer-oriented attitude.

Benefits

• Opportunity to work with advanced robotics technology.
• Engagement with a global market for e-commerce.
• Potential for career growth within the company.
• Work in a dynamic and innovative environment.