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VIP Customer Support Specialist - Remote

Posted 4 weeks ago
Customer Service
Full Time
Ukraine

Overview

As a VIP Customer Support Specialist, you will play a pivotal role in enhancing trust, loyalty, and satisfaction among our premium users. Your responsibilities will be focused on providing exclusive and recognized support to elevate the overall customer experience within the premium segment.

In Short

  • Enhance trust and loyalty among premium users.
  • Strengthen emotional connection between the brand and customers.
  • Provide personalized communication with premium clients.
  • Increase customer lifetime value and retention rates.
  • Contribute to product and supply processes improvement.

Requirements

  • At least 2 years in Customer Support or similar roles.
  • Proficient in English (B2+ level).
  • Experience with CRM and Zendesk platforms.
  • Customer data analysis skills.
  • Empathy towards customer needs.
  • Strong communication skills.
  • Critical thinking for complex issues.
  • Effective time-management skills.

Benefits

  • Unleash your ambitions and achieve career dreams.
  • Innovate and be creative in your role.
  • Be part of a supportive family-like environment.
  • Access to influential experts for knowledge sharing.
OBRIO logo

OBRIO

OBRIO is a dynamic technology company focused on developing innovative solutions in the spiritual niche, exemplified by their flagship product, Nebula. With over 60 million users globally, Nebula has achieved recognition as the top lifestyle app in major markets such as the USA, Canada, and Australia. OBRIO's mission is to enhance the quality of relationships and overall happiness for its users. The company boasts a talented team of over 250 professionals and operates offices in Kyiv and Warsaw. OBRIO is committed to fostering a supportive corporate culture, offering flexible work arrangements, extensive benefits, and opportunities for professional growth.

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