Implementation Consultant - Remote

Overview

The Implementation Consultant will assist with all new client implementations, including Digital Launch implementations and full core conversions, serving as the primary point of contact for clients.

In Short

• Configure and implement Core Processing functionality.
• Document client and internal discussions and decisions.
• Provide consultation to the client during the conversion and implementation process.
• Support ongoing client operational issues.
• Communicate progress and potential problems to management.
• Test new features and functionality of the Core product suite.
• Engage with clients and evaluate readiness for conversion.
• Analyze and conduct root/cause analysis on incidents.
• Develop and maintain tools for efficiency in the implementation process.
• Maintain flexibility in schedule to allow for travel.

Requirements

• 2+ years of supervisory or leadership experience required.
• Knowledge of customer service techniques and standards.
• Proven ability to manage efficiency gains as a leader.
• Several years of banking experience preferred.
• Working knowledge of Google Suite.
• Working knowledge of project management tools such as Smartsheet.
• Strong verbal and written communication skills.
• Effective public presentation skills.
• Diligent Time Management and analytical skills.
• Process and detail oriented.

Benefits

• $70,000 - $80,000 Annual Salary.
• Annual Cash Bonus and Equity Options.
• 100% Fully Remote.
• Robust 401(k) plan with company match.
• Insurance - Health, Dental and Vision.
• Flexible Paid Time Off.