Head of People Services - Remote

Overview

The Head of People Services will centralize key HR services, standardize practices, and enhance the employee experience across diverse regions in a rapidly evolving payment processing environment.

In Short

• Lead the development and implementation of a People Services strategy.
• Champion digital, automation, and AI capabilities within ServiceNow.
• Partner with technology teams to improve People Services workflows.
• Utilize data to streamline and standardize HR processes.
• Engage regional stakeholders for global process consistency.
• Maintain process maps and documentation for HR services.
• Support team members in solving complex challenges.
• Nurture a culture of continuous improvement.
• Manage ad-hoc projects as required.
• Ensure high-quality service delivery across regions.

Requirements

• 5+ years of HR Operations/People Services experience.
• Experience with ServiceNow and HRIS platforms.
• Ability to translate HR operational requirements into workflows.
• Track record of improving HR service efficiency.
• Project management skills to manage multiple initiatives.
• Excellent communication and interpersonal skills.
• Comfortable working in a dynamic environment.
• Bachelor’s degree in a related field preferred.

Benefits

• Equal-opportunity employer with a commitment to diversity.
• Opportunity to work in a collaborative and innovative environment.
• Empowerment to be your authentic self at work.
• Access to a wealth of talent and ambition within the team.