Customer Support Specialist (CX) - Remote

Overview

As a Customer Support Specialist at NumeralHQ, you will champion the needs of our customers, serving as the first point of contact for clients to have their pain points heard, understood, and resolved.

In Short

• Become an expert at how Numeral operates to troubleshoot customer needs.
• Demonstrate customer obsession and provide an outstanding experience.
• Handle daily client communications via calls and emails.
• Maintain alignment and communication between clients and internal teams.
• Focus on root diagnosis to improve onboarding and product roadmap.
• Track and analyze client feedback for seamless customer journeys.
• Balance urgency with attention to detail for client success.
• Assist in creating playbooks for future customer communications.

Requirements

• 2+ years of experience in a customer-facing role.
• Experience in a tech start-up preferred.
• Strong understanding of customer experience principles.
• Excellent communication and interpersonal skills.
• Demonstrated organization and project management skills.
• Strong problem-solving and decision-making abilities.
• Empathy and a desire to help customers and teammates.

Benefits

• Competitive salary.
• Stock options.
• Full healthcare.
• Generous vacation.
• Access to 401(k) program.