Networking Remote Field Service Engineer (L1)

Overview

The Networking Remote Field Service Engineer (L1) is an entry-level engineering role at NTT DATA, responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems.

In Short

• Entry-level role in technical support for networking technologies.
• Responsible for incident diagnosis and resolution.
• Utilizes service assurance software and tools.
• Maintains service delivery against SLAs.
• Collaborates with clients, vendors, and colleagues.
• Documents incidents and maintains configuration records.
• Provides continuous feedback to clients.
• Adapts to changing circumstances and client needs.
• Entry-level knowledge of Cisco, Juniper, and Aruba technologies.
• Works in a remote setting.

Requirements

• Bachelor's degree in Information Technology or related field.
• Entry-level experience in networking technologies.
• Associate certifications in networking (e.g., CCNA, JNCIA).
• Ability to communicate across cultures.
• Positive outlook and ability to work under pressure.
• Experience in providing remote support.
• Strong problem-solving skills.
• Ability to work hard and adapt to changing circumstances.
• Active listening and client-focused approach.
• Entry-level knowledge of management agent concepts.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for career growth and advancement.
• Supportive global team environment.
• Commitment to equal opportunity and non-discrimination.
• Encouragement to develop skills and expertise.