Networking Remote Field Service Engineer (L1)

Overview

The Networking Remote Field Service Engineer (L1) is an entry-level engineering role responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems.

In Short

• Operate in the region and provide remote technical support.
• Identify and resolve technical incidents and problems.
• Ensure all requests and incidents meet service level agreements (SLA).
• Use service assurance software to diagnose problems.
• Carry out agreed maintenance tasks and document incidents.
• Cooperate with stakeholders to expedite diagnosis and resolution.
• Maintain knowledge of vendor technologies such as Cisco and Juniper.
• Provide continuous feedback to clients and update systems accordingly.
• Entry-level experience in networking technologies required.
• Promote a positive client experience throughout the total client journey.

Requirements

• Bachelor's degree or equivalent in Information Technology or related field.
• Entry-level knowledge of networking technologies and technical support.
• Associate level certification in networking technologies preferred.
• Ability to communicate effectively across different cultures.
• Ability to maintain a positive outlook and work under pressure.
• Strong active listening and client-focused skills.
• Ability to adapt to changing circumstances.
• Entry-level experience in diagnosis and troubleshooting.
• Entry-level experience providing remote support.
• Willingness to grow and take on new challenges.

Benefits

• Diversity and inclusion in the workplace.
• Opportunities for career growth and advancement.
• Supportive global team environment.
• Equal Opportunity Employer.