Networking Remote Field Service Engineer (L1)

Overview

The Networking Remote Field Service Engineer (L1) is an entry level engineering role responsible for providing professional remote technical support to clients, identifying and resolving technical incidents and problems.

In Short

• Entry level role in Networking technical support.
• Responsible for diagnosing and resolving technical incidents.
• Maintains service level agreements (SLA) compliance.
• Uses service assurance software for problem investigation.
• Documents incidents and solutions per procedures.
• Collaborates with clients and stakeholders for effective service.
• Monitors service delivery and analyzes performance statistics.
• Entry level knowledge of networking technologies required.
• Hybrid working environment.
• Part of a global technology services provider.

Requirements

• Bachelor's degree in Information Technology or related field.
• Entry level experience in Networking technologies.
• Associate level certification in networking technologies.
• Good communication skills across cultures.
• Ability to work under pressure and adapt to changes.
• Experience in remote support and troubleshooting.
• Ability to maintain a positive client experience.
• Knowledge of service level agreements.
• Basic understanding of diagnostic tools and processes.
• Willingness to work longer hours when necessary.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Career growth and development opportunities.
• Part of a global technology innovator.
• Access to cutting-edge technology and resources.
• Collaborative work culture with a focus on innovation.
• Supportive team environment.
• Commitment to employee well-being and success.
• Participation in a global network of professionals.
• Investment in research and development.
• Equal opportunity workplace.