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Cross Technology Remote Field Service Engineer (L1)

Posted 9 weeks ago
DevOps / Sysadmin
Full Time
Italy

Overview

Join NTT DATA as a Cross Technology Remote Field Service Engineer (L1) and be part of a dynamic team focused on providing first-level system support. You will monitor client infrastructures and manage help desk activities, ensuring effective service management.

In Short

  • Provide first-level system support
  • Monitor client infrastructures
  • Manage help desk activities
  • Handle incident and change management
  • Collaborate with various technical teams
  • Work in a diverse and inclusive environment
  • Possibility to work remotely
  • Focus on personal and professional growth
  • Engage in a multinational work culture
  • Join a leading technology services provider

Requirements

  • Basic knowledge of Microsoft and Linux operating systems
  • Experience with monitoring and trouble ticketing systems (Service Now preferred)
  • 1-2 years of experience in Service Desk/Help Desk is a plus
  • Willingness to work in shifts
  • Technical IT training
  • Good communication skills in English (written and spoken)
  • Attention to detail
  • Knowledge of ITIL methodology
  • Familiarity with Zabbix, Putty, Filezilla, and mRemote is preferred

Benefits

  • Remote working option
  • Collaborative environment
  • Focus on personal growth
  • Multinational work environment
  • Commitment to respect and inclusivity
  • Permanent contract offered

N.A

NTT America

NTT India Private Limited is a subsidiary of NTT DATA, a trusted global innovator in business and technology services with over $30 billion in revenue. The company serves a significant portion of the Fortune Global 100 and is dedicated to helping clients innovate, optimize, and transform for long-term success. With a strong commitment to research and development, investing over $3.6 billion annually, NTT DATA focuses on delivering cutting-edge solutions in areas such as business and technology consulting, data and artificial intelligence, and digital infrastructure. Headquartered in Tokyo and operating in more than 50 countries, NTT DATA fosters a diverse and inclusive workplace, emphasizing equal opportunity and a culture that embraces innovation. The company is part of the NTT Group and employs around 40,000 people globally, working collaboratively to create a more secure and connected future through technology.

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