Cross Technology Remote Field Service Engineer (L1)

Overview

Join NTT DATA as a Cross Technology Remote Field Service Engineer (L1) and make an impact in a company renowned for technical excellence and innovation. This role offers the opportunity to grow within a diverse and inclusive environment while providing first-level system support to clients.

In Short

• Provide first-level system support for client infrastructures.
• Monitor client infrastructures and manage Help Desk activities.
• Handle incident management and change management tasks.
• Work in a collaborative and dynamic team environment.
• Engage with clients and various technical teams.
• Utilize monitoring tools and trouble ticketing systems.
• Contribute to a culture of respect and inclusivity.
• Opportunity for career growth within a multinational company.
• Work remotely with flexible scheduling.
• Be part of a young and dynamic team focused on teamwork and collaboration.

Requirements

• Basic knowledge of Microsoft and Linux operating systems.
• Experience with monitoring systems and trouble ticketing (Service Now preferred).
• 1-2 years of experience in Service Desk/Help Desk is a plus.
• Availability to work in shifts.
• Technical training in IT is required.
• Good English communication skills (written and spoken).
• Attention to detail and good communication skills.
• Knowledge of ITIL methodology.
• Familiarity with Zabbix, Putty, Filezilla, and mRemote is preferred.

Benefits

• Possibility to work in smartworking.
• Collaborative work environment.
• Focus on employee well-being.
• Career development pathways.
• Multinational environment with local considerations.
• Commitment to respect and inclusivity.
• Permanent contract offered.