Networking Remote Field Service Engineer (L1)

Overview

The Networking Remote Field Service Engineer (L1) is an entry-level engineering role that provides professional remote technical support to clients by identifying and resolving technical incidents and problems.

In Short

• Entry-level role focused on remote technical support.
• Responsible for identifying and resolving incidents.
• Maintains support processes and ensures adherence to procedures.
• Uses service assurance software to diagnose problems.
• Collaborates with stakeholders to expedite error diagnosis.
• Documents and closes resolved incidents.
• Maintains configuration items securely and accurately.
• Provides continuous feedback to clients.
• Works in a pressurized environment with a focus on client satisfaction.
• Hybrid working model.

Requirements

• Bachelor's degree in Information Technology or related field.
• Entry-level knowledge of networking technologies.
• Associate-level certification in networking technologies.
• Entry-level experience in technical support.
• Ability to communicate across different cultures.
• Active listening and problem-solving skills.
• Ability to adapt to changing circumstances.
• Experience with service level agreements.
• Knowledge of vendor technologies such as Cisco and Juniper.
• Experience in remote support for networking technologies.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for career growth and development.
• Global employer with a commitment to innovation.
• Access to advanced technology and resources.
• Supportive environment for talent retention.
• Engagement in meaningful projects.
• Hybrid working options.
• Competitive benefits package.
• Focus on employee well-being.
• Commitment to equal opportunity and diversity.