Managed Services Engineer (L3) - Remote

Overview

The Managed Services Cross Technology Engineer (L3) role at NTT DATA involves providing exceptional service to clients by proactively resolving technical incidents and maintaining high service levels.

In Short

• Responsible for managing complex technical incidents.
• Focus on maintaining zero missed SLA conditions.
• Work across multiple technology domains including Cloud, Security, and Networking.
• Coach and mentor junior team members.
• Conduct system analysis and performance tuning.
• Automate tasks and improve infrastructure.
• Familiarity with configuration management tools.
• Engage in professional change management processes.
• Understand and operate in highly available environments.
• Participate in software installations and system recoveries.

Requirements

• 8+ years of system administration experience.
• Strong communication and interpersonal skills.
• Proficient in Linux/Unix operating systems.
• Experience with programming in languages such as shell, Perl, Ruby, and Python.
• Knowledge of networking principles.
• Experience with virtualization technologies.
• Familiarity with enterprise monitoring tools.
• Certifications in relevant fields (e.g., VMware, Red Hat).
• Ability to perform presentations to clients.
• Experience in high-availability environments.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for professional growth and development.
• Work with a global team of experts.
• Access to innovative technologies and R&D resources.
• Competitive compensation and benefits package.
• Mentorship programs for career advancement.
• Flexible working arrangements.
• Commitment to diversity and equal opportunity.
• Involvement in meaningful projects that impact society.
• Access to a global network of professionals.