Service Delivery Client Engineer (L1) - Remote

Overview

The Service Delivery Client Engineering - Remote Engineer (L1) is an entry-level engineering role responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems.

In Short

• Initial point of contact for end-users seeking technical assistance.
• Provides troubleshooting and support for networking issues.
• Resolves collaboration-related issues.
• Addressees end-user computing problems.
• Utilizes remote access software for diagnosing technical issues.
• Documents incidents and actions taken in the ticketing system.
• Escalates complex issues to higher-level engineers.
• Collaborates with IT support teams to resolve cross-functional issues.
• Monitors network performance and applies updates as needed.
• Adheres to IT service management processes.

Requirements

• Knowledge of networking concepts and protocols.
• Familiarity with end-user computing technologies.
• Proficiency in network monitoring and troubleshooting tools.
• Good customer service orientation.
• Ability to manage multiple tasks under pressure.
• Effective teamwork and collaboration skills.
• Bachelor's degree in IT, computer science, or related field preferred.
• Relevant certifications are a plus.
• Basic experience in a service desk or helpdesk role.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Access to continuous learning and development.
• Work with a global team of experts.
• Engagement in innovative projects.
• Potential for career growth within a leading technology services provider.