Product Support Technician (IT) - Remote

Overview

The Product Support Technician will provide technical support to customers regarding NRTC products and services, ensuring high levels of customer satisfaction through effective troubleshooting and assistance.

In Short

• Answer inbound technical support calls, chats, and emails.
• Install and update software for customers.
• Remove viruses and troubleshoot client issues.
• Provide backup assistance and customer service-related solutions.
• Consult with customers and upsell products and services.
• Work in a 24/7/365 call center environment.
• Maintain professionalism in all customer interactions.
• Collaborate with peers and supervisors for complex inquiries.
• Perform technical troubleshooting on various devices.
• Follow up on unresolved customer inquiries.

Requirements

• Excellent interpersonal and customer service skills.
• Strong communication skills.
• Familiarity with remote connection tools.
• College coursework in computer-related field is a plus.
• Experience with virus identification and resolution.
• Ability to diagnose and resolve hardware issues remotely.
• Prior customer service or call center experience preferred.
• Strong organizational skills and ability to multi-task.
• Desire to work in a help desk environment.
• High School Diploma or equivalent; Computer Science degree preferred.

Benefits

• Starting pay $15.50/hr - $16.50/hr.
• Monthly bonus potential and shift differentials.
• Benefits package including 401(k) and PTO.