Technical Support Specialist - Italian - Remote

Overview

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

In Short

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with internal departments to resolve critical product issues
• Create and deliver product training to internal and external teams
• Share knowledge of issues and resolutions with partner teams
• Other duties as needed

Requirements

• Fluent in Italian and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows, working knowledge of MacOS, and general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills to work in a team-oriented environment
• Understanding of any virtualization platform and basic networking

Benefits

• Hybrid office options for work-life balance
• Personal and professional growth opportunities
• Lunch covered 3 times/week at the office
• Access to Corporate Benefits Platform with discounts
• Skills development through training platform
• Competitive compensation
• Collaborate with an international and intercultural workforce
• Enjoy a work environment in the heart of Berlin