IT Technical Support Specialist - Remote

Overview

The IT Technical Support Specialist at Securitas is key to ensuring smooth and effective end-user services, primarily built on Microsoft cloud technologies. This role significantly impacts employee productivity and satisfaction by maintaining a stable IT environment.

In Short

• Provide on-site and remote IT support to end users.
• Ensure high-quality IT support services at Securitas HQ.
• Handle ticket resolution through ServiceNow.
• Support critical events requiring speedy incident resolution.
• Collaborate with IT service support functions for continuous improvement.
• Participate in end user service projects and support transformation initiatives.
• Deliver support with a positive attitude to enhance user satisfaction.

Requirements

• 6+ years of IT experience, with 3+ years supporting Office 365 and Microsoft cloud platforms.
• Experience in IT Service Desks or IT Support.
• Knowledge of incident management processes.
• Understanding of modern IT environments built on cloud services.
• Familiarity with Azure DevOps and ITSM tools like ServiceNow.
• Fluency in English and strong communication skills.

Benefits

• Inclusive work environment with diverse representation.
• Commitment to equal pay and safe working conditions.
• Opportunities for skills development and career advancement.