IT Technical Support Specialist - Remote

Overview

The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent communication skills, and is able to work effectively in a team environment.

In Short

• Work from home
• Flexible shifts: 8PM-5AM/ 9PM-6AM/ 10PM-7AM PHT
• Provide technical support via phone, email, or in-person
• Diagnose and troubleshoot technical issues
• Install, configure, and maintain hardware and software
• Use a ticketing system for support requests
• Create and maintain technical documentation
• Conduct training sessions for end-users
• Monitor IT systems for performance and security
• Collaborate with IT team members on complex issues

Requirements

• Strong understanding of hardware, software, and networking
• Ability to diagnose and resolve technical issues
• Exceptional English communication skills
• Strong customer service orientation
• Ability to work collaboratively with team members
• Willingness to learn new technologies

Benefits

• Work from home flexibility
• Opportunity to enhance technical skills
• Collaborative team environment
• Exposure to various IT projects