Service Desk Administrator - Remote

Overview

We are seeking a Service Desk Administrator to join our rapidly scaling APAC operations. Reporting into Singapore, you'll have the autonomy to work independently while managing your workload effectively.

In Short

• Provide responsive IT support to the employee base.
• Triage incoming requests and deliver excellent end-user service.
• Manage Tier 1 service desk ticket queues.
• Implement the ‘follow the sun’ method to resolve global issues.
• Ensure tickets are properly diagnosed and resolved within SLA.
• Contribute to updating internal knowledge base articles.
• Collaborate with other Service Desk team members to improve processes.
• Maintain hardware and software inventory.
• Support escalation team with project-related tasks.
• Other duties as needed.

Requirements

• Familiarity with ticketing systems like Fresh Service, Jira Service Desk, or Service Now.
• Experience supporting remote workforce and troubleshooting.
• Excellent time management and organizational skills.
• Polished verbal and written communication skills.
• Familiarity with Windows, Mac, and Linux operating systems.
• Working knowledge of Microsoft Office 365 suite.
• Experience with Active Directory is a plus.
• Basic knowledge of CMD/PowerShell commands.
• Basic hardware troubleshooting skills.
• Basic knowledge of device/software security best practices.

Benefits

• Collaborative and kind community.
• Hybrid work environment with work/life balance.
• Opportunities for growth and advancement.
• Renowned training platform for skill development.
• Competitive compensation.
• Collaboration with an international workforce.