Lead IT Service Desk Administrator - Remote

Overview

The Lead IT Service Desk Administrator is responsible for managing the IT infrastructure and assets, ensuring network security, and overseeing vendor systems to enhance employee support and productivity.

In Short

• Manage user permissions and remote software across Microsoft products.
• Oversee service desk ticket management and escalation.
• Coordinate automated onboarding and offboarding processes.
• Administer communications platforms to enhance internal communication.
• Utilize N-able for mobile device management.
• Monitor access policies in Microsoft Security.
• Manage vendor systems and software licenses.
• Create documentation for IT processes and best practices.
• Support IT functions as needed.
• Assist in automation efforts for efficiency.

Requirements

• 4+ years of relevant IT experience or a related degree with 2+ years of experience.
• Experience with Microsoft systems including Azure AD and remote management.
• Proven track record in IT helpdesk ticketing processes.
• Experience with ERP administration and ticket escalation.
• Familiarity with no-code automation tools like Power Automate.
• Experience in remote support environments.
• Ability to respond to security issues effectively.
• Strong interpersonal and communication skills.
• Leadership and management experience.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Collaboration with various departments across the company.
• Professional development opportunities.
• Flexible working conditions.
• Contribution to enhancing IT systems and processes.