ServiceNow Administrator - Remote

Overview

CSCI is seeking an experienced ServiceNow Administrator to support the configuration, maintenance, and continuous improvement of the ServiceNow platform for the End-to-End Systems Management Center (E2E SMC). This role is critical to enabling effective IT service management, workflow automation, and reporting across mission-critical logistics systems, while ensuring strict compliance with DoD security requirements.

In Short

• Administer and maintain ServiceNow tools and applications
• Support system migrations, enhancements, and workflow development
• Provide on-call support and troubleshoot technical issues
• Coordinate with government stakeholders to prioritize updates
• Maintain documentation and standards for ServiceNow operations
• Ensure compliance with DoD security regulations during system changes

Requirements

• ServiceNow System Administrator Certification (required)
• 3+ years of experience in ServiceNow administration
• Familiarity with DevOps integrations (GitLab, JFROG, SonarQube)
• Strong troubleshooting and documentation skills
• Creativity and adaptability in problem-solving
• Ability to work with clients to understand their needs
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional presence

Benefits

• Competitive salaries
• Generous Paid Time Off (PTO) package
• Paid holidays aligned to the Federal calendar
• Full health benefits including medical, dental, vision, and life insurance
• 401(k) retirement plan
• Team building events
• Professional development support