ServiceNow Workflow Developer - Remote

Overview

CSCI is seeking a skilled ServiceNow Workflow Developer to design, implement, and maintain custom workflows within the ServiceNow platform to support the mission of the End-to-End Systems Management Center (E2E SMC). In this role, you will drive automation, streamline change management, and integrate with external tools to enhance operational efficiency across critical logistics and IT service functions.

In Short

• Design, develop and deploy ServiceNow workflows based on government requirements
• Coordinate with Serena Business Management (SBM) stakeholders to migrate legacy workflows
• Build and maintain system change request (SCR) and change control board (CCB) workflows
• Develop dashboards, reports, and Kanban boards to improve operational visibility and performance tracking
• Support outage tracking, firewall request automation, and TLS certificate management activities

Requirements

• 3+ years of hands-on experience in ServiceNow workflow development and configuration
• Strong understanding of ITSM frameworks, DevOps principles, and cloud-native integrations
• Strong analytical and communication skills
• Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
• Creativity and adaptability in problem-solving
• Ability to work with clients to understand their needs
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional presence

Benefits

• Competitive salaries
• Generous Paid Time Off (PTO) package
• Paid holidays aligned to the Federal calendar
• Full health benefits including medical, dental, vision, and life insurance
• 401(k) retirement plan
• Team building events
• Professional development support