Customer Success Operations Manager - Remote

Overview

As the Customer Success Operations Manager, you will be the architect of how our post-sales motions (onboarding, adoption, renewal, expansion) scale and operate with precision, allowing our Customer Success team to focus on driving outcomes.

In Short

• Design and maintain global Customer Success operational processes.
• Define handoff frameworks between Sales and Customer Success.
• Partner with Sales Ops leads to embed processes into Salesforce.
• Work with Analytics to track and report on key success metrics.
• Evaluate tooling and data flows for Customer Success.
• Provide enablement, training, and documentation for CS operations.
• Identify operational bottlenecks and propose improvements.
• Serve as a cross-functional liaison between various teams.
• Other duties as needed.

Requirements

• 3+ years in Customer Success Operations or equivalent in a SaaS environment.
• Strong process design and operational execution skills.
• Comfortable with data, dashboards, and metrics.
• Experience with SaaS tools/platforms used in CS operations.
• Excellent communication and cross-functional collaboration skills.
• Problem-solver mindset and drive for operational excellence.
• Bonus: experience in a global organization with process standardization.

Benefits

• Flexible hybrid work environment.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.