Manager, Operations & Customer Success - Remote

Overview

As a Manager of Operations and Customer Success, you'll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes.

In Short

• Support the development and execution of strategies for field team and practice engagement.
• Build strong relationships with provider organizations to improve performance and satisfaction.
• Oversee and refine operational processes for customer onboarding and practice transformation.
• Optimize workflows and enhance internal coordination for operational efficiencies.
• Collaborate with various teams to ensure customer feedback informs service enhancements.
• Implement best practices in customer success and maximize provider performance.
• Develop and implement project management strategies and frameworks.
• Lead and mentor a team of project specialists.
• Advocate for field teams and primary care practices.
• Assist in executing key projects with the Sr. Director of Operations.

Requirements

• 8+ years of experience in operations, customer success, or provider engagement in healthcare.
• Understanding of alternative payment models and independent primary care practice dynamics.
• Ability to thrive in a fast-paced, mission-driven environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Benefits

• Opportunity to impact healthcare delivery.
• Work remotely from anywhere in the US.
• Collaborate with innovative teams.
• Engage with diverse healthcare practices.
• Professional growth and development opportunities.