Technical Support & Software Integration Specialist - Remote

Overview

We are seeking a skilled and service-oriented Technical Support & Software Integration Specialist to provide high-quality customer support and deliver seamless software integrations across client environments. In this role, you will work closely with customers, internal development teams, and third-party vendors to ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions.

In Short

• Deliver support services in accordance with established Service Level Agreements (SLAs).
• Troubleshoot and resolve issues related to software functionality and system configuration.
• Install, configure, and integrate software solutions with client systems.
• Collaborate with development teams to design and validate new integrations.
• Document issues and solutions in the support ticketing system.
• Educate clients on product features and best practices.
• Support the sales team by providing technical input during pre-sales discussions.
• Identify opportunities to streamline support processes.
• Stay current with emerging technologies and support best practices.
• Participate in ongoing training to strengthen product knowledge.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 3 to 5 years of experience in technical support or software integration.
• Strong hands-on experience with Oracle Database, SQL, and PL/SQL.
• Experience with cloud platforms like AWS and Azure.
• Strong analytical and problem-solving capabilities.
• Excellent client-facing and communication skills.
• Willingness to travel internationally on occasion.

Benefits

• All employees benefits for free including daily breakfast and company events.
• Full Medical insurance.
• Accommodation and Transportation Allowance.
• Exciting opportunities for career growth.
• Competitive salaries and incentives.
• Flexible and Comfortable schedule.
• Paid vacations.