Technical Integration Specialist - Remote

Overview

The Technical Integration Specialist will assist customers in improving their search experiences on websites and mobile apps by providing expert guidance on integrating with APIs and troubleshooting technical challenges.

In Short

• Collaborate with customers to identify technical integration needs.
• Educate customers on API integration and open source libraries.
• Assist in troubleshooting integration issues.
• Act as a liaison between customers and technical teams.
• Respond to customer inquiries promptly.
• Maintain knowledge of products and services.
• Document customer interactions and common issues.
• Contribute to integration documentation for customers.

Requirements

• Strong problem-solving skills.
• Excellent communication skills.
• Ability to translate complex concepts into simple language.
• Experience with APIs and technical support.
• Familiarity with ecommerce platforms.
• Self-starter with good prioritization skills.
• Curiosity and willingness to learn.

Benefits

• Opportunity to work with a technology team.
• Exposure to cutting-edge AI technologies.
• Collaborative and supportive team environment.
• Potential for professional growth.
• Work with leading ecommerce companies.