Senior Research Executive, Customer Success - Remote

Overview

The Senior Research Executive in Customer Success will manage client service administration and coordinate analysis and reporting of research projects, ensuring high-quality service delivery.

In Short

• Maintain accurate client business profiles for senior management.
• Assist senior staff in delivering timely and precise services to clients.
• Support sales activities with proposal and presentation preparation.
• Communicate client needs effectively to team members.
• Provide research and operational support to senior staff.
• Be accountable for analyses and reports for assigned clients.
• Ensure deliverables align with regional service standards.
• Stay updated on research techniques and applications.
• Integrate multiple data sources to address business issues.
• Perform quality checks on reports for accuracy.

Requirements

• Graduate in Economics, Statistics, Marketing, or related fields.
• 2 to 4 years of experience in Market Research and Client Services.
• Experience with consumer marketing and research techniques.
• Proficient in Microsoft Excel & PowerPoint or Google Sheets & Slides.
• Effective English communication skills.
• Attention to detail and multitasking ability.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee-Assistance-Program (EAP).