Operations Manager, Reference Data - Remote

Overview

The Operations Manager for Reference Data will serve as a key point of contact between Operations and internal/external clients, leading operational design and delivery while managing a team of Team Leads.

In Short

• Act as a liaison between Data Operations and Client Operations.
• Lead and manage a team of Team Leads.
• Provide cost-effective and technically sustainable solutions for clients.
• Anticipate client requirements and improve internal processes.
• Resolve operational issues through collaboration and quality focus.
• Monitor and report on team performance and KPIs.
• Drive automation and efficiency within operations.
• Support the Operations Leader with key priorities.
• Ensure service level agreements are met or exceeded.
• Coach and develop team members for optimal performance.

Requirements

• Bachelor's or Master’s Degree in relevant fields.
• 5-7 years of managerial experience in operations.
• Strong project management skills and ability to multitask.
• Effective communication skills at all organizational levels.
• Fluent in spoken and written English.
• Certifications in Project Management are a plus.
• Strong organizational and time management abilities.
• Experience in people and process management.
• Client-oriented mindset.
• Ability to motivate teams towards high performance.

Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).