Customer Success Leader - Brand Health / Brand Tracking - Remote

Overview

The Customer Success Leader will oversee the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe, ensuring high operational efficiency and client satisfaction while driving revenue growth.

In Short

• Lead Customer Success initiatives for Brand Health and Brand Tracking.
• Manage P&L and operational efficiency for the practice area.
• Drive client satisfaction and support revenue growth through repeat sales.
• Coordinate cross-training programs for delivery excellence.
• Represent Customer Success in key client meetings.
• Contribute to the development of best delivery practices.
• Foster employee engagement and retention.
• Support industry and thought leadership efforts.
• Monitor project profitability and budget management.
• Drive organizational transformation initiatives.

Requirements

• Proven track record in Analytics Consultancy/Market Research leadership.
• Expertise in Brand & Media Solutions.
• Strong leadership skills and experience managing high-performing teams.
• Bachelor's Degree required; Master's preferred.
• Knowledge of sales processes in CPG companies.
• Strong analytical and problem-solving skills.
• Excellent communication and client relationship management skills.
• Project management skills and ability to manage multiple priorities.
• Experience with large data sets for insights and recommendations.
• Experience in driving organizational transformation is a plus.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).