Customer Success Expert for Retail Solutions - Remote

Overview

This role involves acting as a product expert and enabling customer success for NIQ Activate, a Retailer Suite solution. You will collaborate with customer success managers to provide value to customers, demonstrate best practices, and consult on product-related topics.

In Short

• Be a product expert and advisor for customer success managers and clients.
• Share product knowledge through workshops and presentations.
• Collaborate with product management to create educational materials.
• Lead the onboarding of new retailers and connect business with tech.
• Work with tech support to resolve product issues.
• Educate customers to maximize product usage.
• Collect and prioritize product change requests.
• Represent customer success in product meetings.
• Measure value and create success stories.
• Conduct bi-weekly meetings with customer success managers.

Requirements

• 5 years of experience with enterprise customers and consultancy roles.
• Strong customer relationship skills.
• Excellent communication and presentation skills.
• Strong organizational and time management skills.
• Project management skills.
• Analytical skills and experience with data analytics.
• Experience in retail and FMCG market is a plus.
• Proficiency in English and Spanish; Portuguese is a plus.
• Experience with CRM and digital advertising is advantageous.
• Bachelor’s degree required.

Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).