Client Director - Account Director - Remote

Overview

The Client Director will serve as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account.

In Short

• Own the retail client relationship and act as a trusted advisor to senior stakeholders.
• Align account strategy with NIQ’s broader commercial objectives.
• Drive revenue growth through renewals, upsells, and new solution adoption.
• Manage complex client relationships and deliver insights that influence top-to-top decisions.
• Lead contract negotiations and ensure compliance with legal requirements.
• Foster a culture of collaboration and continuous improvement.
• Ensure delivery with respect to quality and adherence to SLAs.
• Partner with internal teams for seamless execution.
• Utilize NIQ data and tools for actionable insights.
• Lead diverse teams and drive transformation initiatives.

Requirements

• 8+ years in client leadership roles within retail or CPG.
• Proven success managing large accounts and complex negotiations.
• Strong commercial acumen and consultative selling expertise.
• Excellent written and verbal communication skills.
• Exceptional communication and stakeholder management skills.
• Ability to manage multiple priorities and drive client outcomes.
• Able to work collaboratively with internal and external teams.

Benefits

• Flexible working environment.
• Comprehensive healthcare plan.
• 401(k) retirement plan with company matching contributions.
• Tuition reimbursement.
• Discretionary paid time off program and 11 paid holidays.