Entry Level Bilingual Contact Center Researcher - Remote

Overview

As an Entry Level Bilingual Contact Center Researcher at Nielsen, you will play a crucial role in conducting surveys and collecting data from various respondents while working in a dynamic environment that supports both in-office and remote work.

In Short

• Conduct phone surveys and collect data from respondents.
• Provide exceptional customer service and support.
• Maintain confidentiality of information collected.
• Meet established performance and quality standards.
• Troubleshoot basic technical issues as they arise.
• Work flexible hours, including evenings and weekends.
• Work in the office 3 times a week and remotely for the rest.
• Must be 100% fluent in English and Spanish.
• High energy and self-motivated individual.
• Comfortable with technology and multitasking.

Requirements

• Fluency in English and Spanish (written and spoken) is required.
• Strong communication and multitasking skills.
• Ability to work independently and self-motivate.
• Comfort with technology and troubleshooting.
• High-speed internet connection for home office.

Benefits

• Base Compensation of 16,200 MXN per year.
• 9% in grocery vouchers.
• Financial support for internet connectivity expenses.
• 13% savings fund.
• Major Medical Expenses coverage for family.
• Life insurance coverage.
• 50% vacation bonus.
• 30-day Christmas bonus (Aguinaldo).
• Flexible hours with a variety of shift options.