Entry Level Bilingual Customer Care Representative - Remote

Overview

The Entry Level Bilingual Customer Care Representative at Nielsen supports the Mexico operation by conducting various call types to engage with panelists and customers, aiming to motivate responses and provide exceptional service.

In Short

• Conduct phone surveys and collect data from customers.
• Provide exceptional customer service and support.
• Maintain confidentiality of all information.
• Meet performance and quality standards set by the company.
• Troubleshoot basic technical issues as needed.
• Maintain a home office with required internet speed.
• Work flexible hours, including evenings and weekends.
• Hybrid work model with both in-office and remote work.
• Engage with customers to motivate responses to calls.
• Follow guidelines for high productivity and performance.

Requirements

• Bilingual in English and Spanish.
• Ability to conduct surveys and data collection.
• Strong customer service skills.
• Basic technical troubleshooting abilities.
• Ability to maintain confidentiality.
• Reliable high-speed internet connection.
• Flexibility to work various shifts.
• Strong communication skills.
• Ability to meet performance metrics.
• Experience in a call center environment is a plus.

Benefits

• 16,200 Gross Mexican pesos salary.
• 9% in grocery vouchers.
• Financial support for internet connectivity expenses.
• 13% savings fund contribution.
• Major medical expenses coverage for family.
• Life insurance coverage.
• 50% vacation bonus.
• 30-day Christmas bonus (Aguinaldo).
• Flexible working hours with a hybrid role.
• Modern office facilities for in-office work.