Professional Services Engineer - Remote

Overview

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services, including implementing, configuring, and optimizing AI-driven applications for enterprise contact centers.

In Short

• Configure, program, and develop NICE CXone solutions.
• Lead the design and development of AI and bot applications.
• Optimize and maintain multiple AI bots.
• Implement AI-driven services such as knowledge assistant engines.
• Collaborate with project managers for project rollouts.
• Manage system lifecycle development and change control processes.
• Provide subject matter expertise during client consultations.
• Conduct business analysis to assess user needs.
• Mentor and lead project teams.
• Develop documentation for emerging digital products.

Requirements

• Bachelor’s degree in technical or business field or equivalent experience.
• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
• Proven expertise in technical configuration and programming of AI technologies.
• Familiarity with generative AI models and NLU techniques.
• Strong analytical and inquisitive mindset.
• Team-oriented with strong interpersonal skills.
• Strong sense of accountability and ownership.
• Professional communication and demeanor.

Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles.
• Flexible working model with remote work options.
• Opportunity to learn and grow in a market-leading company.