Implementation Consultant - Remote

Overview

Implementation Consultants work collaboratively with both new and existing clients to implement NICE products, ensuring that client expectations are met in accordance with the Statement of Work (SOW) for the implementation project.

In Short

• Conduct Requirements Discovery sessions with customers to gather and clarify needs.
• Provide expert-level product knowledge, business analysis, and actionable recommendations to clients.
• Align customer requirements with desired business outcomes.
• Coordinate resources effectively to ensure successful implementation.
• Track and communicate project progress to the management team.
• Build and maintain strong, collaborative relationships with customers.
• Assist clients in maximizing the value of their investment in the NICE platform.
• Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.
• Develop innovative solutions to complex problems, ensuring high levels of customer satisfaction.

Requirements

• BA/BS degree or equivalent work experience. Technical degrees and/or coursework a plus.
• At least 8 years experience in customer-facing roles.
• At least 5 years hands-on experience configuring NICE portals.
• Proficiency with project management workflows.
• Excellent written and verbal communication skills.
• Excellent organizational and task management skills to keep projects on track; detail-oriented.
• Strong technical acumen with the ability to communicate complicated topics to a non-technical audience.
• Proven ability to collaborate within and across teams; work well with a variety of other roles and personalities.
• Strong interpersonal skills and the ability to interact with multiple levels in a customer’s organization, including senior leadership.
• Demonstrate strong management and risk mitigation skills.
• Excellent written and spoken English is essential.
• Customer Service, Technical Support, Project Management, Product Management, and/or Product Development experience.
• Industry experience in contact center, telecommunications, financial services, or customer care.
• Proficiency with Confluence, JIRA, and Salesforce.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Flexible working model with 2 days in the office and 3 days remote.