The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications. This is a great opportunity to be part of the Platform team that works on a wide range of tech stacks on a public cloud – AWS and working on next gen availability features.

In Short

Coordinate with Architecture to understand and develop platform architecture
Develop a RESTful API solution supporting both AWS.
Work with CloudFormation templates / Terraform to extend and refine our infrastructure.
Understand and define performance level needs for the platform.
Define logs, alarms, troubleshoot them and fix issues in a defined release cadence.
Integrating with multiple internal products to provide seamless CXone CCaaS offerings.
Manage RBAC permissions and work with DevOps to maintain “least privilege.”
Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.
Effectively collaborate with cross geo team and willing to stretch at times.
Effectively collaborate with TS/TAM/NOC to address queries and concerns.

Requirements

Bachelor’s degree in Computer Science, or equivalent
2.5+ year of experience in software development
Experience with following software languages: Java, SpringBoot, Angular 18, NodeJS and above
Full Stack developer
Open to learn new tech stack as need be
Hands on experience with AWS technologies
Experience designing, developing, deploying and supporting RESTful APIs
Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them.
Experience with developing services, clients and multi-threaded software.
Experience developing with SQL Server or equivalent.
Experience with/knowledge of agile development processes.
Experience with DevOps tools and processes.
Jenkins, Git, Docker
Scripting: Unix, Shell, Groovy, Python
Sonarqube
Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright)
Working knowledge of user stories and use cases
Working knowledge of object-oriented software design and design patterns
Comfortable working in a fast-paced environment

Benefits

Join an ever-growing, market disrupting, global company
Work in a fast-paced, collaborative, and creative environment
Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Opportunity to learn and grow
Flexible working model with 2 days in office and 3 days remote