Japanese-Speaking Technical Support Representative - Remote

Overview

We are seeking a Japanese-speaking Technical Support Representative (TSR) to provide remote and real-time support to customers operating semiconductor testing, automation, or electronic diagnostic systems.

In Short

• Deliver technical support to Japanese-speaking customers via phone, email, or remote support tools.
• Diagnose hardware/software/system issues related to automated test equipment or robotics solutions.
• Collaborate with engineering teams and escalate complex issues as needed.
• Log, track, and document all support cases and technical solutions in the internal system.
• Interpret and translate technical documentation or communications between Japanese and English.
• Provide assistance for part replacements, service coordination, or site support when required.
• Ensure customer satisfaction through responsive, accurate, and professional service.

Requirements

• Bachelors degree in Electronics, Mechatronics, Computer Engineering, or a related field.
• 2-4 years of experience in technical support or engineering roles preferably in semiconductors, electronics manufacturing, or industrial systems.
• Business-level fluency in Japanese (JLPT N4 or higher) and English.
• Familiarity with test systems, diagnostic tools, and electromechanical troubleshooting.
• Knowledge of CRM or ticketing tools and remote diagnostic platforms.
• Excellent communication, documentation, and customer handling skills.
• Willingness to work in shifting schedules or collaborate with offshore/global teams.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits.
• Opportunities for professional development and training.
• Flexible working hours with remote work options.
• Supportive and inclusive team environment.